Privacy Policy

Introduction

MFD Marketing Ltd. may update this policy from time to time. The last updated date was 14th October 2025.

We (MFD Marketing Ltd.) are committed to keeping your privacy protected and information safe and secure.

At high level this Privacy Policy sets out:

·       Which Personal Identifiable Information (PII) we collect from you on www.mfdmarketing.com (known as the 'Site')

·       Purpose/s we process it for

·       How it is stored

·       Who it is shared with

·       Your rights in relation to your PII

·       How to contact us to exercise your rights

If you have any questions or concerns regarding this policy, please contact us at sian@mfdmarketing.com prior to proceeding with your purchase or discovery call booking.

Data protection

We (MFD Marketing Ltd.) are the "controller" of PII that is collected and used for the purposes of this policy. We are responsible for deciding the purposes and ensuring that your PII is handled safely and meets legal requirements.

The PII we collect and when we collect it

We collect first name, email address and nature of your business when you subscribe to receive MFD Marketing's emails.

We collect first name, email address, nature of your business and credit/debit card details when you make a purchase from MFD Marketing Ltd.

We collect first name, email address and any voluntary context you give about your business and availability in a free text field when you schedule a discovery call with MFD Marketing Ltd. via our request form.

We also visit hyperlinks to your company website and social media profile/s if you choose to provide these in your request form for a discovery call with MFD Marketing Ltd.

Purposes for collecting the PII

·       Policy update notifications - We may send emails to our mailing list to inform you whenever we update any of our terms and conditions, policies and/or legal wordings. We are required to do this by law.

·       Email subscription - We send monthly newsletter emails to our mailing list to provide recent industry news, trends, promotions of our products and tips we hope our audience find useful.

·       Email marketing - We send targeted emails to promote related products after you purchase a product from this site.

·       Processing payments - We use your personal and payment information to process your payment/s for any product/s you purchase from our site.

·       Promotional material - We use reviews on our products that you provide as part of our promotional material. We do not include your name in your review unless you specifically tell us in writing that you give your consent for us to do this.

·       Sending an updated copy of a product - We may email you a copy of a revised version of a product that you have previously purchased as a courtesy if it has undergone significant changes for improvement based on feedback.

·       Booking a discovery call - We use your email address in order to schedule and send an invitation to you for a discovery call with us.

·       Fulfilling a discovery call - We use your name and email address in order to fulfil a discovery call with you and send follow up email/s where required. We use any hyperlinks you provided in your request form in order to learn about your business to be able to provide the most value to you in your discovery call.

Any information that you share with us during your discovery call is treated with confidentiality, meaning that we will not share any information you give us unless you specifically tell us in writing that you give your consent for us to do this. Any notes or call recordings are stored in a secure location accessible only by us.

·       Contact for follow-up after a discovery call - We use your name, phone number and email address for the purpose of following up with you with the objective of producing a quote for work.

Your PII is not sold, reproduced or passed to any third party other than our payment services and video conferencing partners named below.

We will only ever share your PII if and when we are specifically requested to by law.

Security

We take all reasonable measures possible to secure your PII. This includes on physical devices and multiple-factor authentication on business accounts.

Marketing

We provide our website visitors with the opportunity to sign up to an email mailing list via an opt-in form.

We specify clearly during the checkout process for all of our digital products that customers are also automatically added to the mailing list for marketing purposes such as product promotions, recommendations and general news and updates.

Service providers

·       Website, contact form and eCommerce partner - We use Squarespace as our website platform, our discovery call request form, our ‘Questions?’ form and eCommerce activity partner. We share your name, email address, context you choose to share about your business and availability in a free text field, discount codes and card details to allow them to facilitate:

  1. The submission of a form on our Contact page to request a discovery call

  2. The submission of a form on our DIY Products page to ask any questions to us via email

  3. The partial or full completion of a checkout process on our website, including the use of discount codes and submitting card details for our payments provider

  4. The fulfilment of digital product delivery to you via email, to the email address you provided during the checkout process

They use this PII to allow MFD Marketing Ltd. to identify you from emailed form responses, and to complete checkout and post-purchase product fulfilment.

You can read Squarespace’s privacy policy at any time here: Privacy Policy — Squarespace

·       Payment services partner - We use Stripe as our payment services partner. We share your name, email address and payment details to allow them to facilitate payments for purchases you make from us.

They use this PII to send you automated receipt email/s for your purchase/s from us.

You can read Stripe's privacy policy at any time here: https://stripe.com/privacy

·       Email fulfilment and integrations partner – We use Flodesk as our email marketing platform and the provider of our email subscription opt-in form. We share your name and email address to be able to send single and/or sequential emails.

They use this PII to allocate you into audience segments based on your purchase history and/or form subscriptions, deliver the emails to you and/or to identify you to fulfil your email unsubscription request, should you make one.

You can read Flodesk’s privacy policy at any time here: Design Emails People Love to Get. Make Beautiful Sales Pages.

·       Video conferencing partner - We use Google Meet as our video conferencing partner. We share your name and email address to facilitate a discovery call that you book with us.

They use this PII to grant you access into the call meeting room area.

You can read Google Meet's privacy policy at any time here: Privacy Policy – Privacy & Terms – Google

·       Product fulfilment partner – We use Canva as our selected platform for users to access our ‘Brand Builder Board’ digital product. We share your name and email address to share the template link with you.

They use this PII to restrict access to the template only to those it is shared with.

You can read Canva’s privacy policy at any time here: Privacy Policy

  • Analytics partner - We use Google Analytics 4 (GA4) as our selected platform for measuring analytics for our website activity and use. We share behavioural data collected from our cookies. You have the opportunity to provide your consent for cookies when you visit this website, or to withdraw consent at any time in your settings.

    You can read Google’s privacy policy at any time here: Privacy Policy

Links to external sources

Our email newsletters, website pages and products may contain links to external sources such as other websites.

It is your responsibility to refer to the privacy policies on these sources as they do not come under this one.

Request access to information

At any time under GDPR you are entitled to make a "Subject Access Request" (SAR) which requests us to share a copy of some or all of the PII we have for you.

We will endeavour to respond to your request within 2 working days from when it is made and confirm it to you in writing.

Request to amend information

At any time you are entitled to request for us to amend your PII if you believe it to be inaccurate.

We will endeavour to respond to your request within 2 working days from when it is made and confirm it to you in writing.

Request to delete information

At any time you are entitled under GDPR to request for us to exercise your "Right to be forgotten" by deleting any PII we hold for you.

We will endeavour to respond to your request within 2 working days from when it is made and confirm it to you in writing.

Changes to this policy

Should this policy change, we will update it here. We will also update you via email if we still hold your PII.

This will not apply if you have made a request for deletion which has been fulfilled.

How to contact us

In the first instance, for any questions on this policy or PII we hold about you please email us directly at: sian@mfdmarketing.com

Alternatively, you can write to us at:

MFD Marketing Ltd,

11 St. Chads Grove,

Romiley,

Stockport

SK6 4AJ